Draft policy — please have this reviewed by your legal advisor before relying on it for compliance purposes.
Who We Are
Aroma Notes (aroma-notes.com) is a brand owned by Distinctive Brands Code Trading LLC. This policy explains what personal data we collect from visitors and customers, how we use it, and your rights regarding it.
Information We Collect
- Contact details you provide when placing an order or contacting us: name, phone number, email address, and shipping address.
- Order details: products purchased, order value, and payment method selected.
- Technical data collected automatically, such as IP address, browser type, and pages visited, via cookies and similar technologies.
How We Use Your Information
- To process and deliver your order, and to contact you about it (by phone, WhatsApp, or email).
- To handle returns, exchanges, and customer support requests.
- To improve our website and, where you have agreed to receive them, to send you offers and updates.
Payment Processing
Online payments are processed through Paymob, a licensed payment service provider. We do not store your full card details on our servers; card data is handled directly by Paymob in accordance with its own security standards.
Sharing Your Information
We share the minimum necessary data with the shipping companies that deliver your order and with Paymob for payment processing. We do not sell your personal data to third parties.
Cookies
We use cookies to keep your cart and preferences working correctly and to understand how visitors use our website. You can control or disable cookies through your browser settings.
Data Retention
We retain order and account information for as long as needed to fulfill orders, meet legal and tax obligations, and resolve any disputes.
Your Rights
You may request to access, correct, or delete your personal data, or ask us about how it is used, by contacting us at [email protected].
Changes to This Policy
We may update this policy from time to time. The updated version will be posted on this page with a new date.
Contact
WhatsApp: +20 10 80702060
Email: [email protected]
Address: 32 El-Obour Buildings, Salah Salem St., Apt. 3, 1st Floor, Heliopolis, Cairo, Egypt